FREQUENTLY ASKED QUESTIONS

 (646) 657-9257 businessphotos@myarchn.com


How can Business View help my business?

When potential customers search for your business by name on Google, they will see the images displayed directly on the search results page. These panoramic images will also be published on Google+ Local pages, Google Maps and other Google properties and give customers a better sense of the layout, decor and beauty of your business interior. Using easy-to-use html snippets or Maps APIs, you can also link to these images from your own business website, attracting potential customers who visit your website too.

Why are businesses being photographed and how can I see the pictures?

We take high-quality still photographs that will be stitched into 360-degree views using panoramic camera technology. We are independent contractors trained and certified by Google to produce high quality panoramic images. You'll be able to see the photos and 360-degree panoramic imagery directly on Google search results, Google Maps and on your Google+ Local page.


Why I can't do it myself?

We are trained to take high quality photos of building interiors, accommodating for common challenges such as low lighting and tight spaces. Rafael Marxuach is a licensed architect and professional photographer certified by Google to take the pictures using fisheye lenses and rotating camera turrets (mounted on tripods) that, once uploaded to Google’s processing pipelines, will be transformed into 360-degree panoramic imagery of your business. Because we are certified with Google we have rights to upload photographs to Google’s sophisticated image stitching, HDR, image matching software to produce these panoramic walkthroughs.

Where are we currently active?

We are currently scheduling photo shoots of business in New York City and Washington DC.

Are there any restrictions on what type of businesses can participate?

We can photograph any kind of business in NY except museums or legal, government, or medical establishments.

What is the relationship between us and Google?

We are independent business, not employed by Google, agents of Google or affiliated with Google in any way. Google has certified Rafael Marxuach because he meets Google’s standards of quality for taking the feature and panoramic pictures, upload them, moderate them and publish to Google properties.

What is the cost to get my business photographed?

We price the service to reflect the size of the business. Our prices start as low as $450.00. Prior to any photo shoot, the Service Agreement, specifying the services, price and terms must be signed according to Google requirements. The agreement also spells out (among other things) that, in return for your payment, you will own the images that have been taken.

How can I coordinate a photo shoot?

You can contact us to coordinate a photo shoot. Once agreed we schedule the photo shoot at a convenient time for your business.

How long will the photo shoot take?

In most cases, a photo shoot will take between one and two hours, but this varies depending on the size of your business.


What do I need to do to prepare my business ahead of the photo shoot?

You are welcome to clean and tidy things up prior to the photography session, but remember that this product has been conceived to show customers what they would expect to see if they visited your business on a normal day.

Which areas of my businesses will be photographed?

Photo shoots will include the main customer-facing areas of your business. We will work with you to determine what areas of your businesses you would like to highlight, or even exclude from the shoot. Once again, the goal is to show customers what they would expect to see if they visited your business on a normal day.

Will the photo shoot disrupt my business operations?

We know you’re running a business, and that’s why we make sure that photo shoots are non-disruptive. We work around your schedule to ensure that photos are taken at a convenient time for you and your business. Photo shoots do not require any sort of special equipment, lighting, or setup, so you are free to stay open. Although photo shoots are non-disruptive and should not interfere with your normal business operations, it’s a good idea to take the photographs when the business is slow to avoid customers in the photographs, whenever possible.


Will people be included in the photo shoot?

Because the focus of the photos is the inside of your business, we aim to have as few people in the shots as possible.

What measures are in place to ensure privacy and legal compliance?

We will exclude any areas of your businesses which you would not like to feature. In addition, we will always alert customers and employees before a photo is taken, to uphold their privacy. All panoramic imagery will be moderated by us and processed by Google’s state-of-the-art blurring technology to blur out faces of any employees or customers who appear in the imagery. At any time you may request additional blurring or takedown of entire images through the Report a Problem link at either the bottom of the pano image, or within your Google+ Local page.

Who from my business can give legal permission for the photo shoot?

You must have the proper authority to allow us access the business premises, collect photographs, and to subsequently allow Google to use those photographs in its products and services. People with this authority include the owner of the business or a director or manager with the designation to make those commitments on behalf of the business. Please note that by agreeing to the terms and conditions and the Google Terms of Service, before your photo shoot, you are confirming that you have the authority to make that commitment.

Will Google be using the imagery in other applications besides Google+ Local pages?

Google may use these images in other products and services in new ways that will make your business information more useful and accessible to users. For example, further integration with Google Maps will allow customers to find these images easily from the 360-degree Street View imagery of nearby roads for many locations.


Do I own the photographs taken?

Yes, you will own the photos taken by us once you have paid for this service and the shoot is completed. Keep in mind that by signing the agreement, provided by us, you will also license the use of the photos to Google who will publish the imagery.

Can I review the photos after they are taken and before they go live on my Google+ Local page?

Because we take individual fish-eye, unstitched, and unreviewed images that need considerable processing after they are uploaded, to produce the attractive ‘walk- through’ experience, you will not be able to review the images before they are uploaded to Google.

Can I blur the images or take down all panoramas from by business listing?

Yes, if you see a major issue you can ask Google to blur some areas in each of the panoramic images. You may also ask Google to take down all panoramas. At this time is not possible to take down individual panoramas. To request blurring or takedown click on the "Report a Problem" link on the specific images where you see issues and provide the requested information. Please note that the blurring/removal process may take several days.

Could my photos be removed for other reasons?

Yes, your photos might be removed if they are found to violate the Google photo policy. Although all business images undergo quality review before being published, some photos may still be reported as inappropriate and later removed. The complete photo policy can be found here.


If I’m not the business owner, can I request the removal of a photo?

Similar to Google policy for Street View imagery, our “Report a Problem” tool enables users to request further blurring of images that feature the user in the 360-degree imagery. Users can also request the removal of images that display inappropriate content, and business owners can ask Google to remove 360-degree images taken by us through the “Report a problem” link or the “Report inappropriate photo” link for feature photos.


Can I embed these images on my business website?

Yes, we encourage you to share the walk-through experience of your business with your customers. To embed the 360-degree panoramas on your website, simply find the HTML snippet from a good point of view of the panoramic imagery on Google Maps, click on the “Link” button , click “customize and preview embedded map,” and then copy and paste the HTML to embed in your website. If you’re looking for even more customizability with your images, check out the Google Maps API.

Can I have a repeat photo shoot?

Yes, you are welcome to contact us and coordinate a repeat shoot as often as you’d like. Many businesses who have recently renovated their interiors or that have seasonal decor request a reshoot.